Your voice matters here.

Share what went well, what could improve, or what has not felt right. We have designed this pathway to make speaking up straightforward and respectful.

You can tell us more than a problem.

The form can be used for compliments, suggestions and complaints, with a choice about whether to leave contact details.

01

Share a compliment.

Tell us what felt supportive or what a team member did well.

02

Suggest an improvement.

Share an idea about communication, service delivery or the participant experience.

03

Raise a concern.

Explain what happened, what you need us to understand, and what outcome you are hoping for.

04

Choose your privacy.

You can choose not to provide contact details. Adding contact details can make follow-up easier.

Need an external complaints pathway?

The NDIS Quality and Safeguards Commission can receive complaints about NDIS providers or workers, including concerns about safety, quality or how a provider has handled a complaint. Call 1800 035 544 or use the Commission’s online reporting pathway.

Visit NDIS Commission →

Tell us what happened.

Fields marked * are required. The final WordPress version can connect this layout to the organisation’s approved complaints process.

What would you like to share?

What is your feedback about?

When did this happen?

Where did this happen?

Are you a

Have you already spoken to someone?

Would you like a response?

What outcome would you like?

Please share what happened.

Would you like to remain anonymous?

First name

Last name

Phone

Preferred contact

Do you need help accessing the form?

Attachment

Optional. Add supporting documents or images if appropriate.

I understand that the information I provide may be used to respond to my feedback and managed in line with Necessity Care's privacy and complaints procedures.

For immediate danger or a life-threatening emergency, call 000. For concerns about an NDIS provider or worker, the NDIS Commission can also be contacted on 1800 035 544.

You don't need the perfect words first.

Start by telling the team what you are trying to achieve, what support is difficult today, and what you would like everyday life to feel like.